P&C Customer Success Representative
New
T
ThimbleInsurtech
United States, Pacific Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- JiraZendeskAccount ManagementCustomer support
Requirements
- Active Property & Casualty (P&C) Insurance license.
- Experience in a fast-paced, high-volume support or customer service environment.
- Prior work experience with insurance brokers or agencies.
- Small commercial business insurance experience highly preferred.
- Excellent written and oral communication skills.
- Highly organized with strong attention to detail.
- Ability to manage multiple projects simultaneously and adapt quickly.
- Bachelor’s degree preferred.
- Proficiency with support software such as Zendesk, Omni, and Jira.
Responsibilities
- Provide excellent customer and broker support via email, chat, and phone.
- Support the onboarding process for new brokers and manage ongoing relationships.
- Guide brokers on configuring and using the Thimble Broker Portal.
- Assist customers with insurance and underwriting questions to support policy binding and increase conversion.
- Address and resolve customer complaints and inquiries promptly to meet Service Level Agreements.
- Collaborate with internal teams to provide feedback on customer and broker experiences.
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