- Provide excellent customer and broker support via email, chat, and phone.
- Support the onboarding process for new brokers and manage ongoing relationships.
- Guide brokers on configuring and using the Thimble Broker Portal.
- Assist customers with insurance and underwriting questions to support policy binding and increase conversion.
- Address and resolve customer complaints and inquiries promptly to meet Service Level Agreements.
- Collaborate with internal teams to provide feedback on customer and broker experiences.
JiraAccount ManagementCustomer support+1 more