Program Manager, Digital
New
T
Tuesday HealthHealthcare
Location: Remote, Eastern and Central time zones preferred, Eastern and Central time zones preferredFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisProduct OperationsBusiness Operations
Requirements
- Bachelor’s degree required, preferably in business, healthcare administration, operations, technology, or a related field.
- 3+ years of professional experience in program management, business operations, product operations, healthcare operations, or project management.
- Demonstrated ability to independently manage programs, processes, or operational workstreams from planning through execution.
- Strong organizational and project management skills with the ability to manage multiple priorities and stakeholders.
- Strong problem-solving skills with the ability to identify operational gaps and develop practical solutions.
- Comfort working with data and reporting to evaluate performance and inform operational decisions.
- Strong written and verbal communication skills for working with internal stakeholders, external partners, and patients.
- Strong sense of ownership and accountability to drive work forward proactively.
- Comfort working with technology and troubleshooting technical issues.
- Ability to operate effectively in a fast-paced, evolving environment.
- Experience in healthcare, digital health, or technology-enabled services is preferred.
Responsibilities
- Own the day-to-day execution and operational performance of the myTuesday program, maintaining visibility across device deployment, replacements, returns, inventory, and other workflows.
- Serve as the primary day-to-day owner of key vendor relationships, establish clear expectations, monitor performance, and hold partners accountable.
- Translate program goals and priorities into operating plans, processes, and measurable actions in partnership with Product and Operations.
- Monitor inventory, utilization, and anticipated patient demand to forecast future needs and address capacity risks.
- Establish and maintain visibility into key measures of program health, including patient adoption, utilization, and vendor performance.
- Use program data and operational insights to identify trends, risks, and opportunities to drive improved performance.
- Partner with Product and Operations to strengthen, standardize, and automate operational workflows.
- Drive operational readiness for program expansion and coordinate across teams to resolve process gaps.
- Assist patients with device setup or troubleshooting to gather direct feedback for program improvement.
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