Sr. Client Success Executive
New
Q
Quantum HealthHealthcare
May work remotely anywhere in the United States of AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCustomer SuccessServiceNowAccount Management
Requirements
- Bachelor's degree in business or equivalent experience.
- Proven experience in client success, account management, or customer experience.
- Focus on driving client outcomes and revenue growth.
- Strong relationship-building and communication skills for working with executive stakeholders.
- Experience managing complex client accounts and coordinating across multiple departments.
- Results-driven mindset with a focus on client retention, growth, and satisfaction.
- Proficiency with Salesforce and CPQ.
- Experience with ServiceNow.
- Proficient and well-versed with AI tools, such as ChatGPT and/or CoPilot.
- Strong analytical and problem-solving skills.
- Ability to travel as needed based on client requirements.
Responsibilities
- Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.
- Lead clients through the onboarding process and drive product/service adoption by providing training and ongoing support.
- Identify opportunities for account growth, including upselling additional services and cross-selling complementary products.
- Proactively manage client renewals to minimize churn and demonstrate continuous value.
- Develop and execute forward-looking success plans that support client transformation goals and drive mutual growth.
- Monitor client engagement, adoption trends, and business outcomes to anticipate needs and mitigate risks.
- Translate performance metrics and insights into compelling narratives for clients and internal stakeholders.
- Work closely with Sales, Product, Marketing, and Consulting teams to ensure seamless delivery and strategic alignment.
- Synthesize client insights to inform product evolution, service enhancements, and enablement materials.
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