Senior Client Success Executive
New
Q
Quantum HealthHealthcare Navigation
This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10–12+ years of progressive experience in strategic account management, consulting, health insurance, or enterprise client leadership roles; includes minimum of 2+ years of direct experience managing jumbo or national accounts.
- Required Skills
- SalesforceAccount ManagementRelationship management
Requirements
- Bachelor’s degree in Business, Healthcare Administration, or related field.
- 10–12+ years of progressive experience in strategic account management, consulting, health insurance, or enterprise client leadership roles.
- Minimum of 2+ years of direct experience managing jumbo or national accounts.
- Demonstrated success retaining and growing high-value, complex client portfolios.
- Proven ability to influence and engage executive-level stakeholders.
- Strong financial acumen with the ability to articulate ROI and performance guarantees.
- Exceptional strategic thinking, negotiation, analytical, and presentation skills.
- Ability to operate independently with a high degree of ownership.
- Proficiency with CRM platforms (Salesforce preferred).
- Ability to travel as required based on client and business needs.
Responsibilities
- Serve as the executive relationship owner for assigned strategic and jumbo accounts, developing multi-year partnership strategies.
- Establish and maintain C-suite and senior stakeholder relationships.
- Translate client business priorities into actionable account plans with defined KPIs and measurable ROI.
- Lead strategic planning sessions, business reviews, and executive presentations.
- Own performance guarantee oversight and implement risk mitigation strategies.
- Develop and execute renewal strategies and lead expansion opportunities.
- Act as the internal quarterback, aligning Operations, Clinical, Product, Finance, and Implementation teams.
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