Analista de Processos e Melhoria Contínua
New
J
JobgetherOperations / Project Management
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Business IntelligenceMicrosoft ExcelChange Management
Requirements
- Bachelor's degree in Engineering, Business Administration, Statistics, Information Systems, or Quality Management.
- Solid professional experience in end-to-end process management and continuous improvement.
- Strong knowledge of BPMN and process-modeling tools such as Bizagi, Lucidchart, Miro, or Visio.
- Practical experience applying Lean and Lean Six Sigma methodologies like DMAIC, VSM, Kaizen, and PDCA.
- Lean Six Sigma Yellow Belt or Green Belt certification.
- Strong analytical capabilities with advanced Excel and BI tools such as Power BI, Tableau, or Looker.
- Experience defining and monitoring operational KPIs and SLAs.
- Proven ability to facilitate interviews, workshops, and alignment meetings with business stakeholders.
- Strong written and verbal communication skills.
- Autonomy and maturity to manage multiple initiatives in a dynamic environment.
Responsibilities
- Conduct end-to-end as-is assessments of operational processes through interviews, observation, and data analysis.
- Map and document workflows using BPMN, identifying bottlenecks and operational waste.
- Design to-be processes with quantified gains in productivity and risk, supported by implementation plans.
- Build and maintain process-standardization assets including SOPs, flowcharts, SIPOC diagrams, and RACI matrices.
- Structure and lead continuous-improvement initiatives using DMAIC, PDCA, Kaizen, and A3 methodologies.
- Define and monitor process KPIs including cycle time, adherence, and SLA performance.
- Conduct structured root-cause analysis using methods such as Ishikawa, 5 Whys, and FMEA.
- Identify and prioritize automation opportunities involving RPA and AI to translate needs into requirements.
- Manage the process-change pipeline and facilitate change-management activities with stakeholders and BPO partners.
- Present diagnoses and results to leadership using clear, data-driven communication.
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