WFM Support Coordinator
New
J
JobgetherWorkforce Management
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Project CoordinationMicrosoft ExcelWorkday
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field preferred.
- 2+ years of experience working with HRIS, payroll, workforce management, or time & attendance systems.
- Hands-on experience with INFOR Time & Attendance or other INFOR HCM modules strongly preferred.
- Understanding of workforce scheduling processes and MVS (Master Rotation and Auto Assignment) or comparable functionality.
- Familiarity with Workday/HCM integrations and data flow between platforms.
- Ability to investigate application issues and communicate technical problems clearly to end-users.
- Proficiency with Microsoft Excel, Word, and reporting tools.
- Understanding of payroll processes and labor compliance regulations.
- Experience coordinating complex projects including planning, testing, and implementation.
- Strong interpersonal skills to collaborate with global IT, HR, and external vendors.
Responsibilities
- Act as the first point of contact for users requiring support with the workforce management and time & attendance system.
- Manage user access, roles, and permissions while ensuring alignment with governance requirements.
- Support the configuration of shift patterns, schedules, pay rules, and leave types.
- Review and validate employee time entries and absences to ensure payroll accuracy.
- Monitor integrations between time & attendance, payroll, and HRIS platforms to resolve discrepancies.
- Develop training guides and deliver sessions for employees and managers.
- Develop and execute test cases for system upgrades, patches, and enhancements.
- Coordinate system implementation activities including data migration and go-live support.
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