Senior Collections Specialist

New

TruelogicFintech & Commercial Finance

Operating fully remotely in LATAM, U.S. business hoursFull-TimeSenior

Salary not disclosed

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Job Details

5+ years of collections experience handling complex, high-balance, or high-risk accounts.
Industry background in fintech, merchant cash advance (MCA), commercial lending, or B2B financial services.
Bachelor’s degree in Finance, Business Administration, or related field (or equivalent practical experience).
Exceptional verbal and written English skills (C1/C2).
Proven de-escalation, conflict-resolution, and negotiation capabilities.
Proficiency with CRM systems and collections software.
Proficiency with ACH banking processes and Microsoft Excel.
Deep understanding of FDCPA guidelines and U.S. commercial collections regulations.

Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts based on risk, balance, and aging.
Evaluate business cash flow and financial health to structure viable repayment plans, settlements, and workout arrangements within authority limits.
Act as the primary escalation point for sensitive, high-value, or severe risk collections cases.
Conduct due diligence, financial research, and risk evaluations to minimize losses and prevent pre-charge-offs.
Track, analyze, and report portfolio performance metrics and delinquency trends directly to management.
Ensure strict adherence to FDCPA standards, state/federal regulations, and internal compliance protocols.
Partner cross-functionally with Legal, Finance, Customer Service, and Sales teams to resolve root causes of recurring payment defaults.
Mentor junior collections team members on negotiation best practices, compliance, and dispute resolution.

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