Partnership & Growth Associate

New

ServiceCentralVertical Software

Remote within Canada, with working hours that overlap Eastern Time, Eastern TimeFull-TimeEntry

SalaryOn-target earnings: $130k CAD (base ~$50-70k plus variable).

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Job Details

Commercial drive and a demonstrated desire to hit and exceed sales targets.
Resilience to manage high-volume outreach and handle rejection professionally.
Strong process discipline in managing recurring operational workflows and CRM hygiene.
Clear and professional written communication for customer-facing content and internal CRM notes.
Customer empathy to handle billing and account disputes effectively.
Coachability and a proactive approach to acting on feedback.
Curiosity and ability to develop deep knowledge of the software platform.
Ability to work autonomously within a defined sales playbook.
Must be located in Canada with availability during Eastern Time working hours.

Generate qualified pipeline through outbound calling, email sequences, and social outreach.
Manage and qualify inbound leads with fast, accurate follow-up.
Run discovery conversations and deliver online product demonstrations.
Own the full commercial relationship for an assigned portfolio of accounts, including renewals and upsells.
Monitor account health to proactively flag and address at-risk relationships.
Execute billing audits, reconcile records, and drive resolution for involuntary churn signals.
Coordinate onboarding with Solutions and Support teams to ensure rapid time-to-value.
Maintain high CRM hygiene and logging accuracy to ensure forecast integrity.
Create and maintain customer-facing knowledge base content.

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