Customer Billing Escalation Specialist
P
PalmettoClean Tech
Remote - PhilippinesFull-TimeMiddle
Salary440,000 - 660,000 PHP per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- Data AnalysisSalesforceMicrosoft OfficeProblem SolvingGoogle WorkspaceStrategic thinking
Requirements
- 2-4 years of experience demonstrating strategic thinking and problem solving.
- Strong analytical, critical thinking, and problem-solving skills.
- Outstanding attention to detail.
- Excellent organizational and time management skills.
- Strong communication and collaboration skills.
- Proficiency with computer tools, specifically G Suite and Microsoft Office.
- Ability to work effectively both independently and as part of a team.
- BS/BA degree preferred.
- Salesforce experience preferred.
- Knowledge of construction or solar industry preferred.
Responsibilities
- Review escalated EPC complaints originating from the billing subservicer, CX, or Finance Operations.
- Perform investigations by reviewing EPC responses, customer information, and internal system data.
- Recommend resolutions such as netfunding EPCs, customer billing cancellations, or continuing collections.
- Collaborate with CX, CAT, and Accounting departments to bring investigations to closure.
- Flag patterns related to EPC and sales representative behavior.
- Identify and implement process improvements within the department.
- Perform ad hoc data analysis on complaints and claims.
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