Renewals Manager
New
F
FinQueryAccounting Automation
Remote, South AfricaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3 or more years in customer renewals or account management
- Required Skills
- Data AnalysisNegotiationSaaSHubSpotAccount ManagementCRM
Requirements
- 3+ years of experience in customer renewals or account management in a SaaS or subscription-based business
- 4-year degree or equivalent experience
- Strong written, verbal, and interpersonal communication skills
- Strong negotiation and objection handling skills
- Understanding of Net Revenue Retention (NRR) and recurring revenue drivers in a SaaS business
- Strong analytical capabilities and decision-making skills
- Ability to interpret customer health signals and engagement data
- Strong process management and time management skills
- Ability to read and interpret subscription agreements, contract amendments, and order forms
- Excellent financial acumen and policy management skills
- Proficiency in CRM platforms (HubSpot preferred)
- Experience with Microsoft Office and Google Suite
Responsibilities
- Execute the renewals process for a portfolio of subscription customers, leveraging proven strategies that support revenue retention while maintaining customer trust
- Manage customer communications, support pricing discussions, and address objections to facilitate successful on-time renewals, expansions, and cross-sells
- Partner with Customer Success to review account health and usage data ahead of contract end dates, identifying renewal risk and growth opportunities
- Initiate proactive outreach to customers at defined intervals prior to contract expiration (90, 60, and 30 days) to ensure renewals are completed on schedule
- Conduct renewal and contract change discussions with customers, applying defined negotiation parameters and escalating complex situations as needed
- Respond to questions from customers on any aspect of the renewal including contract amendments, contract expansions, and contract contractions
- Generate, review, and send renewal quotes to customers to ensure timely processing through procurement, resulting in issuance of PO to drive renewal to on-time closure
- Track contract cancellations and document reasons for loss
- Collaborate with cross-functional teams, including Customer Success, Sales, Legal, and Finance, to identify opportunities that reduce operational friction and improve efficiency in renewals, expansion, and cross-sell processes
- Maintain all required CRM data, including but not limited to tracking customer interactions and managing renewal opportunities
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