Customer Success Manager
New
E
EverSparkJewelry Manufacturing
Location: South Africa (Remote), US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Product ManagementProject CoordinationCustomer serviceCustomer SuccessAccount ManagementCRM
Requirements
- 2+ years of experience in Customer Success, Account Management, Client Services, or Operations.
- Excellent written and spoken English.
- Strong verbal communication with a neutral, easy-to-understand accent.
- Exceptional attention to detail and strong organizational skills.
- Ability to manage multiple customer requests under tight deadlines.
- Proactive problem-solving skills and an ownership mindset.
- Tech-savvy with the ability to learn new systems quickly.
- Must be comfortable working US business hours.
- Experience in jewelry, diamonds, gemstones, or custom manufacturing (preferred).
- Experience with CAD coordination, jewelry production workflows, or pricing (preferred).
- Exposure to CRM systems, AI tools, or workflow management software (preferred).
Responsibilities
- Manage inbound customer requests for custom jewelry pieces.
- Serve as the primary point of contact for assigned accounts via email, phone, and messaging.
- Review customer submissions, clarify design requirements, and translate them into actionable instructions.
- Coordinate with CAD designers and production teams to ensure design accuracy.
- Assist with quote preparation and monitor order progress from design to delivery.
- Maintain accurate records of communications and order status in internal systems.
- Identify opportunities to optimize internal workflows and customer experience.
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