Account Manager
New
D
DoiTCloud Technology
Remote CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role; 3+ years experience at a technology company
- Required Skills
- AWSCloud ComputingGCPCustomer SuccessSaaSAccount Management
Requirements
- 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
- 3+ years of experience at a technology company.
- Strong verbal and written communication skills.
- Strong technical skills that enable you to engage productively with technical teams.
- Ability to build influential relationships.
- Great operational and administration skills.
- Analytical and detail-oriented mindset.
- Ability to zoom in and out from the big picture to the minutiae.
- Desire to grow within the organization and continuously broaden skill sets.
Responsibilities
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
- Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
- Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
- Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers as part of your book of business.
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
- Identify Cost Optimization opportunities within the Customer Cloud environment.
- Work with Cloud Vendors Sales Rep on mutual customers.
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