Fraud Risk Management & Operations (FRMO) Analyst I
New
J
JobgetherBanking and Payments
Based in the United StatesFull-TimeEntry
Salary$17.25 to $28.00, depending on experience, qualifications, skills, and location.
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Job Details
- Experience
- Typically less than two years of relevant professional experience
- Required Skills
- Data AnalysisCustomer service
Requirements
- High school diploma or equivalent.
- Typically less than two years of relevant professional experience in fraud, payments, banking operations, or customer service.
- Strong attention to detail and accuracy when reviewing transactions and documenting findings.
- Ability to manage a daily workload and meet same-day deadlines and service-level agreements.
- Strong written and verbal communication skills for case documentation and customer interactions.
- Self-directed and well-organized with the ability to work across multiple systems and reports.
- Foundational understanding of fraud indicators such as account takeover and card-not-present fraud is preferred.
- Ability to exercise sound judgment in determining case outcomes or escalation paths.
- Comfort working in a structured, compliance-focused environment.
- Willingness to learn fraud monitoring systems, investigative processes, and financial crime risk-management practices.
Responsibilities
- Review and triage fraud alerts and monitoring reports including ACH activity, card authorizations, and potential fraud.
- Identify patterns associated with known fraud typologies by comparing account activity to observed behavior.
- Conduct end-to-end fraud investigations by analyzing account, transaction, device, and relationship information.
- Build cases, collect evidence, and document investigative narratives to reach well-supported dispositions.
- Prepare and refer SAR- or CTR-eligible activity to the BSA/AML Operations team.
- Execute card actions such as blocking, unblocking, closing, or reissuing cards.
- Record all reviews, analysis, and decisions accurately in Actimize and other tracking tools.
- Handle inbound and outbound calls related to fraud monitoring, card status, and cardholder verification.
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