Fraud Risk Management & Operations (FRMO) Analyst I
New
P
PathwardFinancial Services
Location: RemoteFull-TimeEntry
Salary$17.25 hourly – $28 hourly
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Job Details
- Experience
- Typically requires less than two years of related experience.
- Required Skills
- Customer service
Requirements
- High School Diploma or equivalent.
- Typically requires less than two years of related experience.
- Exposure to fraud, payments, banking operations, or customer service.
- Strong attention to detail and accuracy in transaction analysis.
- Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
- Strong written and verbal communication skills.
- Self-sufficient and well-organized with support.
- Comfortable working across multiple systems and monitoring reports.
- Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud) preferred.
Responsibilities
- Review and triage fraud alerts and monitoring reports across assigned populations to identify unusual or potentially fraudulent activity.
- Conduct end-to-end fraud case investigations by analyzing account, transaction, device, and relationship data.
- Prepare and refer SAR- and CTR-eligible activity to BSA/AML Operations for filing.
- Execute card actions such as blocking, unblocking, closing, or reissuing cards.
- Document all review activity, analysis, and dispositions in Actimize and tracking systems.
- Escalate critical indicators such as terrorist-financing or human-trafficking on the same business day.
- Answer inbound and outbound calls related to fraud monitoring, card status, and verification.
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