Service Desk Transition Lead
New
J
JobgetherHealthcare IT
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 8+ years
- Required Skills
- Project ManagementStakeholder management
Requirements
- 8+ years of experience in Service Desk transition or transformation within a managed-services environment.
- Significant experience supporting healthcare technology, specifically Epic EMR systems.
- Demonstrated experience managing project risks, dependencies, and escalations.
- Strong knowledge of Service Desk operations, IT service management (ITSM), and transition methodologies.
- Excellent written communication skills for documentation, workflows, and training materials.
- Proven ability to collaborate across internal teams, clients, and external stakeholders.
- Strong executive communication skills with ability to influence leadership decisions.
- Experience preparing and presenting status reports and project updates.
- Proficiency with Microsoft Office or Microsoft 365 tools.
- Ability to work independently in a predominantly remote environment.
- Willingness to travel up to 10%.
- ITIL and/or PMI certification (plus).
Responsibilities
- Lead Service Desk transition and transformation activities from initiation through successful assumption of service.
- Manage transition tasks, deliverables, milestones, dependencies, and schedules.
- Plan and facilitate discovery sessions with clinical and technical subject matter experts.
- Lead knowledge-transfer activities and facilitate the creation and validation of documentation.
- Support ITSM configuration and establish service-management processes.
- Develop client-specific training materials and knowledge-base articles.
- Identify, assess, and document transition gaps, risks, and issues.
- Prepare project presentations, status reports, and executive summaries for stakeholders.
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