Associate IT Support Analyst
New
J
JobgetherHealthcare IT
Based in the United StatesFull-TimeEntry
SalaryHourly compensation of $22.00–$25.00 USD
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceServiceNowNetworkingTroubleshooting
Requirements
- Experience in incident and request management and service desk operations.
- Proficiency in troubleshooting hardware, software, networking, and end-user technology.
- Familiarity with ticket management platforms, preferably ServiceNow.
- Experience working within ITIL-based service environments.
- Strong written and verbal communication skills.
- Ability to support users across multiple devices and Microsoft Office environments.
- Strong organizational skills for managing multiple competing priorities.
- Ability to work independently in a fully remote environment.
- Experience in healthcare or medical environments is preferred.
- ITIL Foundation, HDI Support Center Analyst, CompTIA A+, or CompTIA Network+ certifications are preferred.
Responsibilities
- Resolve incidents and service requests within established SLAs, escalating complex issues as needed.
- Take end-to-end ownership of assigned tickets, providing timely updates and accurate documentation.
- Troubleshoot hardware, mobile devices, networks, and Microsoft Office applications.
- Assist users with access management, password resets, and multifactor authentication support.
- Log, categorize, prioritize, and track tickets using organizational processes.
- Communicate professionally with users to manage expectations through issue resolution.
- Deliver responsive, customer-focused technical assistance to support clinical operations.
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