IT Help Desk Analyst – Associate
New
B
Baptist HealthHealthcare IT
This is a remote work position that requires residency in KY or INFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Associate degree with one year of job-related experience or two years of direct experience in a technology or healthcare support related role in lieu of degree.
- Required Skills
- Customer serviceTechnical support
Requirements
- Associate degree with one year of job-related experience.
- Two years of direct experience in a technology or healthcare support related role may be accepted in lieu of a degree.
- Ability to perform software, hardware, and network troubleshooting.
- Competence in question/problem diagnosis and guiding users through technical solutions.
- Strong communication skills for professional and user-friendly support.
- Familiarity with helpdesk software and ticketing tools.
- Prior healthcare support or healthcare customer support experience is preferred.
- Prior general customer service experience is preferred.
- Experience working in a healthcare setting is preferred.
Responsibilities
- Provide software, hardware, and network troubleshooting and problem resolution to all Baptist Health entities.
- Perform question/problem diagnosis for end users.
- Guide users through template-driven solutions within a helpdesk environment.
- Communicate solutions in a user-friendly and professional manner.
- Escalate issues to second-level support teams based on established guidelines and procedures.
- Utilize helpdesk software and tools to manage and track support issues.
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