Help Desk Specialist I - Clinical Applications
New
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NuvodiaHealthcare IT
United States, Fri(8hrs), Sat(12hrs), Sun(12hrs), Mon(8hrs)Full-TimeEntry
Salary$17.73 - $28.50
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Job Details
- Experience
- One year
- Required Skills
- Technical support
Requirements
- Associate degree in a related field or equivalent experience.
- One year of experience in technical helpdesk support.
- One year of experience with workstation, network, and cloud technology.
- Knowledge of workstation hardware and software support.
- Ability to work a specific schedule: Friday (8 hrs), Saturday (12 hrs), Sunday (12 hrs), Monday (8 hrs).
- Availability to work the after-hours on-call schedule as needed.
- Valid state driver’s license and proof of insurance.
- Fundamental knowledge of healthcare or radiology application functionality (desired).
- Experience supporting RIS, PACS, or Voice Recognition systems (desired).
Responsibilities
- Collect detailed information and prioritize service requests via the ticket system.
- Provide remote and on-site technical support in a clinical setting.
- Install and configure radiology software packages such as PACS and Voice Recognition.
- Resolve general workstation issues including OS, hardware compatibility, and software interdependencies.
- Maintain technical documentation for support, training, and analysis.
- Identify and escalate service tickets, while monitoring e-mail request folders.
- Proactively suggest workflow, configuration, or application improvements.
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