Director, Product Management
New
J
JobgetherConversational AI/Telephony
Remote position available nationwide within the United States.Full-TimeDirector
SalaryBase salary range of $168,000–$231,000 per year
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Job Details
- Experience
- 8+ years of product management or technology leadership experience, including at least 5 years focused on IVR and voice automation.
- Required Skills
- AgileProduct ManagementLLMGenerative AI
Requirements
- Bachelor’s degree (MBA or Master’s degree preferred).
- 8+ years of product management or technology leadership experience.
- 5+ years of experience focused on IVR and voice automation.
- Deep hands-on experience with enterprise IVR platforms such as Google, Genesys, or comparable technologies.
- Demonstrated experience delivering generative-AI-powered and agentic conversational IVR experiences.
- Strong understanding of IVR self-service, digital deflection, call routing, telephony, SIP, APIs, and backend system integrations.
- Experience leading large, enterprise-scale, cross-functional initiatives.
- Strong people leadership skills including hiring, coaching, and scaling teams.
- Proven success with OKR-driven product delivery and data-informed decision-making.
- Reliable internet connection (min 25 Mbps download/10 Mbps upload) and a dedicated workspace.
- Ability to travel occasionally to company offices for meetings or training.
Responsibilities
- Define and lead the vision, strategy, roadmap, and execution for an enterprise IVR and conversational automation portfolio.
- Own product development using platforms such as Google GECX/Playbooks, including voice bots, routing logic, and LLM/NLU capabilities.
- Drive the adoption of generative and agentic IVR capabilities for autonomous task completion.
- Build, lead, coach, and develop high-performing product teams.
- Establish and track KPIs such as intent capture, containment, deflection, and CSAT/NPS.
- Partner with engineering, contact center operations, and UX stakeholders to deliver scalable conversational solutions.
- Develop reusable architecture, design patterns, and standards for enterprise-wide conversational AI.
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