Head of Operations
New
K
Koast.aiAd-tech, B2B SaaS
Work from anywhere, on your schedule, during US hours., US hoursFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Product AnalyticsHubSpotQuickBooksCRM
Requirements
- 5+ years in operations, revenue operations, or chief-of-staff roles at a B2B SaaS or agency.
- Experience in an early-stage or high-growth environment.
- Hands-on experience with CRM (e.g., GoHighLevel, HubSpot), billing (e.g., Stripe), and bookkeeping (e.g., QuickBooks).
- Experience managing contractors and vendors, including drafting and negotiating agreements.
- Proven experience working directly with engineering teams: filing/prioritizing tickets, running QA/UAT, and using product analytics.
- Proficiency with automation tools like Zapier or Make.
- Familiarity with Meta ads, agency workflows, or ad-tech is strongly preferred.
- Ability to write clear, concise SOPs.
- Available full-time during US business hours.
Responsibilities
- Run weekly ops reviews covering pipeline, churn, cash, hiring, and blockers.
- Use the Koast product daily for onboardings and triage to identify and resolve patterns for engineering.
- Translate CEO quarterly priorities into actionable plans with specific owners and deadlines across functions.
- Own the onboarding calendar for new customers and new hires.
- Maintain alignment across the sales pipeline, CRM, and billing systems.
- Draft and manage contractor agreements, vendor contracts, and partner order forms.
- Execute monthly financial close processes with the bookkeeper.
- Build automations and standard operating procedures (SOPs) for recurring manual tasks.
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