Senior Implementation Consultant

RithumE-commerce SaaS

United Kingdom - RemoteFull-TimeSenior

Salary not disclosed

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Job Details

3+ years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering.
Fluent in both written and spoken English.
Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
Advanced expertise in REST and SOAP API integrations and troubleshooting.
Strong working knowledge of Excel and HTML.
Demonstrated ability to manage multiple complex client projects simultaneously.
Proven ability to document processes and create technical enablement materials.
Experience using AI tools like ChatGPT, Microsoft Copilot, or Claude to improve productivity.
Strong communication and presentation skills.
Ability to thrive in a fast-paced environment and adapt to evolving priorities.

Lead technical discovery and solution design during late-stage sales engagements for strategic clients.
Develop complex implementation plans and ensure seamless handoffs to delivery and support teams.
Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements.
Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP.
Provide expert-level platform training and consultation to client stakeholders.
Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met.
Mentor and coach junior Client success engineers.
Drive cross-functional initiatives that improve internal processes and workflows.
Develop technical enablement resources like webinars and documentation.
Communicate complex technical concepts clearly to technical and non-technical stakeholders.

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