Virtual Medical Assistant / Patient Advocate

New

RoHealthcare

New York, NY or Remote, 1:00 PM - 11:00 PM ETFull-TimeMiddle

Salary not disclosed

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Job Details

1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role.
Strong written and verbal communication skills with the ability to explain complex information clearly and empathetically.
Strong problem-solving skills, attention to detail, and ability to follow issues through to resolution.
Excellent time management and organizational skills to work independently in an asynchronous environment.
Demonstrated proficiency in using diverse technological tools; prior experience with EHR systems is strongly preferred.
Comfort using and critically reviewing content from LLM-based message systems and AI-based tooling.
Ability to work toward defined service, productivity, and quality metrics.
Experience with health insurance plans, benefits verification, and/or prior authorizations preferred.
Proficiency with Google Workspace and Slack.
Bachelor's degree preferred.
Willingness to participate in a holiday work rotation.

Provide empathetic, high-touch support to patients by answering non-clinical questions and helping them navigate their care experience.
Support providers with non-clinical administrative tasks in the Care Center EHR system, such as triaging and resolving messages.
Investigate complex patient situations by working with clinical, pharmacy, and insurance teams to provide clear action steps.
Assist with non-clinical prescription needs, including benefits verification and prior authorizations.
Surface recurring patient or workflow issues to team leads to improve operational efficiency.
Participate in pilots and initiatives to optimize patient support and retention.

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