Client Growth & Success, Operations Associate
New
T
Twin HealthDigital Health
Remote, USAFull-TimeMiddle
Salary$95,000 - $105,000 annually
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Job Details
- Experience
- 1–3 years
- Required Skills
- Project ManagementData AnalysisSalesforceJiraZendeskAccount ManagementCRM
Requirements
- 1–3 years of experience in client success operations, program coordination, project management, or healthcare operations.
- Strong organizational and analytical skills with proficiency in managing high-volume data in spreadsheets and CRM systems.
- Exceptional attention to detail and a demonstrated commitment to accuracy and proactive follow-through.
- Clear, professional written and verbal communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience coordinating effectively across multiple teams and stakeholders.
- Preferred: Experience in healthcare, digital health, or employee benefits.
- Preferred: Proficiency with Salesforce (SFDC) and project management or ticketing tools such as JIRA or Zendesk.
Responsibilities
- Support the AVP of Client Success - Health Plans in operational management of a large, complex strategic health plan partnership.
- Maintain accurate employer and program-level data, including renewals, status, and effective dates in Salesforce.
- Coordinate recurring reporting processes and partner with analytics teams for accurate, timely delivery.
- Manage the annual renewal and program selection process for employer groups within the health plan channel.
- Design and maintain visibility tools, trackers, and dashboards to surface risks and renewal milestones.
- Drive cross-functional action items and standardize internal workflows and templates.
- Identify process gaps and opportunities for automation or streamlining of recurring operations.
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