Client Services Director
New
S
SedgwickInsurance
United StatesFull-TimeDirector
Salary100,000 - 130,000 USD per year
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Job Details
- Experience
- Ten (10) years related experience or equivalent combination of education and experience
- Required Skills
- Account Management
Requirements
- 10 years of related experience or equivalent combination of education and experience.
- Minimum 2 years of account manager experience or 5 years of adjuster experience.
- Minimum 2 years of supervisory experience.
- Strong background in Workers Compensation, General Liability, or Auto claims.
- Ability to manage complex service models for jumbo clients.
- Experience overseeing local client services staff and directing internal departments.
- Capability to conduct renewal meetings and negotiate contract changes.
- Proficiency in client stewardship reporting and performance analysis.
Responsibilities
- Determine account management strategies related to client service plans.
- Manage retention, customer satisfaction, revenue growth, and client surveys for assigned jumbo clients.
- Provide stewardship reporting to clients, identifying and educating them on program issues and trends.
- Conduct pre-renewal visits and perform client renewals, contract revisions, and service instruction preparation.
- Negotiate service plan improvements and facilitate the reduction of process, technology, or resource barriers.
- Supervise and direct personnel assigned to programs requiring multiple account representatives.
- Coordinate client invoicing, audits, and accounts receivable follow-up.
- Resolve major customer service issues and identify cross-selling opportunities.
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