Enterprise Account Manager
Z
ZipliensLegal Tech
United StatesFull-TimeSenior
SalaryUSD 85000 - 115000 / year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in enterprise account management, strategic customer success, or customer relationship management
- Required Skills
- SalesforceHubSpotAccount Management
Requirements
- 5+ years of experience in enterprise account management, strategic customer success, or customer relationship management.
- Experience within legal tech, SaaS, or professional/financial services serving law firms preferred.
- Bachelor's degree required; JD or paralegal background is a plus.
- Demonstrated experience managing high-value customer relationships and executive-level stakeholders.
- Advanced CRM proficiency (Salesforce, HubSpot).
- Comfort working with financial and lien data to assess account risk.
- Track record of account retention and revenue expansion in a target- or quota-carrying role.
- Excellent executive presence and written and verbal communication skills.
- Ability to travel 20-30% to visit top-tier accounts and firm offices.
Responsibilities
- Serve as the senior, strategic point of contact for a portfolio of high-value, high-complexity accounts.
- Develop and maintain account plans and lead regular business reviews to align on goals, risks, and growth opportunities.
- Own renewal, retention, and expansion outcomes for assigned accounts.
- Monitor lien density and fee-agreement alignment to proactively flag anti-profitability risk.
- Partner with the Lien Resolution team on complex, high-stakes case escalations.
- Generate executive-level reporting and account health dashboards.
- Oversee onboarding for new enterprise accounts.
- Represent Zipliens at industry events, bar association functions, and conferences.
View Full Description & ApplyYou'll be redirected to the employer's site
