Senior Director, Customer Education
New
A
AbsenceSoftB2B SaaS
United StatesFull-TimeDirector
SalaryUSD 130000 - 150000 / year
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Job Details
- Experience
- 7+ years of experience in customer education, training, or L&D
- Required Skills
- Project ManagementSalesforceCRM
Requirements
- 7+ years of experience in customer education, training, or L&D, including a few years managing a team.
- Proven track record of building or scaling a training or certification function at a B2B SaaS or technology company.
- Comfort managing a certification program end-to-end: exam design, renewal tracking, and vendor relationships.
- Hands-on experience running a learning management system such as Skilljar, Docebo, or Absorb.
- Experience integrating LMS platforms with Salesforce or another CRM.
- High personal standards for content quality and accuracy.
- Strong communication skills with the ability to proactively raise risks or delays.
- Experience partnering with legal or compliance teams to keep training content current.
Responsibilities
- Set the strategy and content roadmap for AbsenceSoft University, building the calendar that turns priorities into fully developed courses and certifications.
- Own the certification program end-to-end — exam design and content, renewal tracking, and the roadmap for new credentials.
- Hire, coach, and manage a small team.
- Collaborate with the internal compliance team to ensure course content reflects current leave and accommodations law.
- Partner with Product to keep training current as new features ship and ensure customers are properly enabled.
- Oversee the learning platform, including its integration with internal systems and single sign-on for both employees and customers.
- Report on program health and results to leadership.
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