Customer Success Manager Mid-Market
New
N
NcontractsFinancial Services
RemoteFull-TimeMiddle
Salary$60K - $75K; $60K – $75K • Offers Commission
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Job Details
- Experience
- 3+ years
- Required Skills
- Business DevelopmentMicrosoft ExcelCustomer SuccessSaaSPowerPointAccount ManagementRelationship management
Requirements
- 3+ years of proven experience in Customer Success, Account Management, Business Development, or another client-facing role.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Experience developing relationships with customer C-Suite.
- Demonstrated ability to influence and/or affect change.
- Analytical both quantitatively and qualitatively.
- Proficiency in PowerPoint, Excel, and Word.
- Willingness to learn new programs.
- Expert at juggling dozens of competing demands and managing limited time.
- Team-oriented and results driven.
- Proven track record of being a strategic Customer Success Manager.
Responsibilities
- Manage a portfolio of Strategic & Growth clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy.
- Drive business process recommendations to accelerate the adoption, retention expansion and value achievement while identifying and resolving risk.
- Stay on top of evolving product/service offerings for Ncontracts clients.
- Work cross-functionally with Product, Sales, Support and others to help drive outcomes.
- Track and monitor customer base and collaborate with account team on growth and upsell opportunities.
- Prepare and deliver Business Reviews effectively and strategically.
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