Mid Market Customer Success Manager

New

Bill.comFintech

Remote based roles in the specific geographic zoneFull-TimeMiddle

SalaryZone 1: $151,400 - $181,700; Zone 2: $136,300 - $163,500; Zone 3: $128,700 - $154,400 USD

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Job Details

5–8 years in customer-facing SaaS roles.
Demonstrated ability to manage complex mid-market accounts with minimal manager oversight.
Proven track record of delivering on both retention and expansion.
Multi-stakeholder relationship management experience, navigating competing priorities within accounts.
Experience leading Executive Business Reviews tied to business outcomes.
Proven expansion motion ownership, including IPFX Cross Sell and subscription upsell.
In-depth product and integration knowledge related to AP/AR and Spend & Expense platforms.
Strong process discipline, including mastery of ROE frameworks and SLA adherence.
Proficiency with Salesforce and Gainsight.
Organizational skills to manage a high-volume mid-market book of business.

Own a portfolio of mid-market accounts, serving as a trusted advisor to align BILL product capabilities to measurable business outcomes.
Anticipate and address churn risks by maintaining multi-stakeholder relationships and executing independent retention strategies.
Lead Executive Business Reviews that connect product adoption data to measurable customer outcomes.
Identify, develop, and execute customized upsell plans, including cross-sell, subscription, and transaction revenue growth opportunities.
Provide tailored product consultations, troubleshooting integrations, and increasing efficiencies through targeted adoption.
Set the standard for team process execution, adhering to SLAs and mastering the P.L.A.N. framework.
Resolve complex customer issues independently, using creative problem-solving and cross-functional collaboration.

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