Patient Support Specialist
New
O
OpheliaHealthcare Telehealth
Remote work anywhere in the United States, Sunday: 8:30–4:30pm ET; Monday through Thursday: 10:30–6:30pm ETFull-TimeMiddle
Salary50,000 USD per year
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Job Details
- Required Skills
- Customer support
Requirements
- Experience in patient advocacy with pharmacies and obtaining prior authorizations.
- Proven experience in patient experience or customer support, preferably in telehealth.
- Proficiency in maintaining accurate patient records.
- Strong organizational skills and keen attention to detail.
- Active listening and solution-focused communication skills.
- Ability to work in a fast-paced, startup environment.
- Commitment to a fixed schedule: Sunday 8:30am–4:30pm ET and Monday–Thursday 10:30am–6:30pm ET.
- Ability to work autonomously and as part of a team.
Responsibilities
- Complete professional documentation with high attention to detail.
- Interact with patients, clinicians, and external stakeholders across multiple communication channels.
- Resolve prescription barriers and insurance/pharmacy authorizations.
- Collaborate with multidisciplinary teams including patient engagement, enrollment, financial, and clinical departments.
- Maintain confidentiality, compliance, and ethical standards in alignment with company policies.
- Work autonomously and collaboratively to support patient outcomes.
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