Brand Success Account Manager
L
LTKCreator Commerce
For US-Based Roles: #LI-RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years
- Required Skills
- Project ManagementData AnalysisDigital MarketingCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 2-4 years of proven Brand Success or Customer Success experience within SaaS.
- Preferred experience in the digital media or marketing space.
- Proven history of consistently exceeding metrics and activity targets.
- Experience presenting to clients across a variety of organizational levels.
- Strong skills as a trusted advisor, supporting client needs and solving challenges.
- Excellent written and verbal communication and interpersonal skills.
- Excellent organization, project management, and time management skills.
- Experience troubleshooting issues for clients.
- Ability to communicate semi-technical and technical concepts to clients.
- Experience using HubSpot or a comparable CRM system.
- Mindset focused on seizing opportunities, operational excellence, and fierce prioritization.
Responsibilities
- Manage end-to-end Brand Success for brands on the LTK brand platform.
- Develop product expertise to educate customers and help them achieve their goals.
- Utilize platform tools to guide brands through successful campaigns.
- Resell the value of the LTK platform to increase gifting and brand campaign spend.
- Present data-driven performance recaps and strategic recommendations to brand partners.
- Achieve and exceed OKRs focused on brand gifting volume, flat fee spend, and retention.
- Provide proactive, best-in-class customer experience and creative problem-solving.
- Partner with the sales team to facilitate seamless account transitions from pre-sales to post-sales.
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