Senior Commercial Operations Lead, Managed Services
New
A
AHEADManaged Services
United StatesFull-TimeSenior
Salary200,000 - 230,000 USD per year
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Job Details
- Experience
- 8+ years of experience in managed services and/or cloud commercial operations, business operations, service operations, or a comparable discipline.
- Required Skills
- SalesforceBusiness OperationsServiceNowCRM
Requirements
- 8+ years of experience in managed services, cloud commercial operations, business operations, or service operations.
- Demonstrated experience preparing, reviewing, or administering SOWs, PCRs, amendments, and contracts.
- Strong ability to identify gaps, inconsistencies, and issues in complex commercial documentation.
- Proven experience coordinating cross-functional workflows across Sales, Operations, Finance, and Legal.
- Proficiency with CRM, workflow, document-management, and reporting platforms.
- Strong analytical, organizational, written, and verbal communication skills.
- Ability to work independently in an environment with evolving processes.
- Experience with Salesforce, ServiceNow, or Microsoft 365 is preferred.
- Familiarity with recurring-revenue services and deal-governance is preferred.
Responsibilities
- Support Managed Services stakeholders in preparing timely, complete, and accurate SOWs, PCRs, and related commercial documents.
- Manage the intake process for SOWs, PCRs, amendments, and renewal-related paperwork.
- Validate documentation consistency across proposals, quotes, contracts, and CRM records.
- Coordinate the movement of materials between Sales, Operations, Legal, Finance, and delivery teams.
- Develop and maintain standard templates, checklists, and documentation-quality guidance.
- Identify and implement process improvements to increase operational rigor and workflow scalability.
- Produce reporting on request status, cycle times, and documentation quality trends.
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