Data Entry Specialist, Banking

Tallinn, Harju County, Estonia. Warsaw, Masovian Voivodeship, Poland. Plovdiv, Plovdiv Province, Bulgaria. Varna, Varna, Bulgaria. Braga, Braga, Portugal. Seville, Andalusia, Spain, GMT+3ContractEntry

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Job Details

Languages: German (B1 or higher) and English (C1 or higher)
Experience: 6–12 months
Required Skills: Microsoft OfficeAnalytical SkillsGoogle WorkspaceCustomer support

Requirements

German (B1 or higher) and English (C1 or higher), both spoken and written
6–12 months of experience in customer support
High level of discretion and data protection awareness
Strong analytical thinking, research, and problem-solving skills
Tech-savvy, with strong system-handling skills
Proficiency in Google Workspace or Microsoft-based environments
Fast and accurate typing skills
Confident multi-platform usage
Proven customer service communication skills (objection handling, structured dialogue, empathy)
Personal computer with minimum 8 GB RAM
Stable internet connection (minimum 50 Mbps download / 40 Mbps upload)
Positive, proactive, and responsible attitude

Responsibilities

Deliver outstanding customer support via emails
Build strong and lasting customer relationships
Resolve customer issues quickly and efficiently, ensuring high-quality solutions
Keep up with evolving tools and technology
Escalate complex issues to the appropriate team for resolution
Review and process incoming Seizure-related documents
Apply the latest and greatest customer happiness practices
Maintain a deep understanding of client solutions and meet KPIs
Communicate with developers and cross-functional specialists

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