B2B Support Specialist (Night Shift)
New
A
AviatrixIGaming
Minsk, Belarus. Warszawa, Poland. Kyiv, Ukraine, 20:00–08:00 (GMT+3)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Russian
- Experience
- At least 1 year of commercial experience in Technical Support, B2B Support or Customer Support.
- Required Skills
- Microsoft ExcelRESTful APIsJSONGoogle SheetsPostmanTechnical supportCustomer support
Requirements
- At least 1 year of commercial experience in Technical Support, B2B Support or Customer Support.
- Strong attention to detail and a high level of accuracy.
- Ability to stay focused during periods of low activity and react quickly when issues arise.
- Comfortable performing repetitive tasks while maintaining quality.
- Strong analytical and problem-solving skills.
- Ability to investigate issues independently before escalation.
- Experience working with Google Sheets / Microsoft Excel.
- Upper-Intermediate or higher level of English.
- Fluent Russian.
- Experience in iGaming (nice to have).
- Experience working night shifts (nice to have).
- Basic understanding of API documentation, Postman, and JSON (nice to have).
Responsibilities
- Provide timely and professional support to B2B partners via support channels.
- Create and configure bonuses, skins and promo codes in accordance with partner requirements.
- Monitor anti-fraud dashboards and system alerts during the night shift, promptly escalating suspicious activity when required.
- Perform first-line investigation of technical and integration-related issues.
- Analyze gameplay and bets to investigate partner requests.
- Escalate technical issues to the appropriate internal teams while providing all necessary diagnostic information.
- Support the multilingual content update workflow.
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