Provider Relations Account Manager (World Trade Center Health Program)
G
GDITFederal Healthcare
United StatesFull-TimeMiddle
Salary107,744 - 125,350 USD per year
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Job Details
- Experience
- 5 + years
- Required Skills
- Relationship management
Requirements
- Bachelor's degree and 5+ years of experience (work experience considered in lieu of degree).
- Functional knowledge of all eight CCEs, including structures, workflows, and operational practices.
- Experience supporting or collaborating with federal healthcare programs, including familiarity with CDC program standards.
- Proven ability to manage executive-level provider relationships within large academic medical centers or integrated health systems.
- Strong operational coordination skills to translate complex program needs into action plans.
- Excellent communication, interpersonal, and problem-solving abilities.
- Demonstrated ability to manage escalations and drive resolution across cross-functional teams.
- Must be able to obtain MBI (T2) Public Trust clearance.
Responsibilities
- Serve as the central point of contact for all WTCHP CCEs, ensuring clear communication, timely issue resolution, and strong program alignment.
- Develop and maintain executive-level relationships with CCE leadership to promote transparency, trust, and long-term partnership success.
- Act as the internal SME for CCE-specific workflows, including case management models, member coordination processes, and operational needs.
- Coordinate internal execution of CCE needs by working closely with Benefits Administration, Member Services, Claims, Provider Network Management, and Operations leadership.
- Support the implementation of new operational initiatives, service delivery enhancements, and process improvements.
- Facilitate regular business reviews with CCEs to discuss performance metrics, operational priorities, and compliance requirements.
- Provide CCE-focused insights to TPA leadership to inform program operations and provider network strategies.
- Manage escalations and coordinate internally to resolve member-impacting issues.
- Maintain a deep understanding of the WTCHP mission and ensure engagement activities reflect the program’s commitment to 9/11 responders and survivors.
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