Senior Technical Account Manager

Dropzone AICybersecurity

Location: Remote - UKFull-TimeSenior

Salary£105,000 — £120,000 GBP base salary; £10,000 — £12,000 GBP variable pay.

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Job Details

2-5 years of experience in a customer-facing technical role such as Technical Account Manager, Security Analyst, Solutions Engineer, or Customer Success Engineer.
Strong understanding of the Security Operations Center (SOC) environment, tools, and workflows.
Proficiency in SIEM and SOAR integrations, security alert workflows, and incident investigation processes.
Technical proficiency in reading and editing Python code.
Experience working with APIs or integration tools.
Excellent organizational skills with the ability to manage multiple accounts simultaneously.
Superb communication skills with the ability to translate technical concepts for varied audiences.
Professional writing ability for customer emails, documentation, and internal notes.
Adaptable and proactive mindset suited for a startup environment.

Serve as a trusted technical advisor for customers using Dropzone, especially security analysts and SOC teams.
Walk customers through integrations, ensuring successful deployment using our documentation and best practices utilizing Python scripting.
Analyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively.
Use SQL to extract and analyze customer data for troubleshooting or usage insights.
Partner with engineering to escalate and resolve technical issues as needed.
Manage a book of customer accounts, acting as their primary technical point of contact.
Organize and run regular check-ins, including setting agendas and documenting action items.
Handle customer support requests with urgency and empathy, ensuring timely follow-up and resolution.

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