Senior Fleet Partnership Manager
New
A
Auto IntegrateFleet Management
Remote - USA, CANFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–8+ years of experience in partnerships, account management, customer success, or a related role
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementCross-functional collaboration
Requirements
- 5–8+ years of experience in partnerships, account management, customer success, or a related role
- Experience in fleet management, automotive, or transportation technology
- Experience managing strategic customer or partner relationships in a SaaS or platform-based environment
- Strong ability to translate customer feedback into actionable insights and improvements
- Experience working cross-functionally with Product, Engineering, Support, or Operations teams
- Strong organizational skills, with the ability to manage multiple partners and priorities effectively
- Experience using data to track performance and guide decisions
- Excellent communication and relationship-building skills, with the ability to engage a range of stakeholders
Responsibilities
- Own relationships with a portfolio of fleet partners, serving as their primary point of contact and trusted advisor
- Lead onboarding and enablement efforts to ensure fleet partners are set up for success on the platform
- Drive ongoing engagement through regular check-ins and business reviews, aligning on goals, performance, and opportunities
- Act as the voice of fleet partners internally, representing their needs, challenges, and priorities
- Gather and synthesize partner feedback, identifying trends and translating insights into clear, actionable requirements
- Partner with Product, Engineering, and Operations teams to prioritize and deliver improvements that enhance fleet partner workflows and outcomes
- Support issue resolution and escalation, coordinating across teams to ensure timely and effective outcomes
- Define and track success metrics for fleet partners, focusing on efficiency, adoption, and value delivered
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