- Own relationships with a portfolio of fleet partners, serving as their primary point of contact and trusted advisor
- Lead onboarding and enablement efforts to ensure fleet partners are set up for success on the platform
- Drive ongoing engagement through regular check-ins and business reviews, aligning on goals, performance, and opportunities
- Act as the voice of fleet partners internally, representing their needs, challenges, and priorities
- Gather and synthesize partner feedback, identifying trends and translating insights into clear, actionable requirements
- Partner with Product, Engineering, and Operations teams to prioritize and deliver improvements that enhance fleet partner workflows and outcomes
- Support issue resolution and escalation, coordinating across teams to ensure timely and effective outcomes
- Define and track success metrics for fleet partners, focusing on efficiency, adoption, and value delivered
Data AnalysisAccount ManagementCross-functional collaboration+2 more