Implementation Specialist
New
J
JobgetherVeterinary Healthcare
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience in SaaS implementation, operations, project management, or a closely related field
- Required Skills
- Project ManagementStakeholder managementCRM
Requirements
- 2+ years of experience in SaaS implementation, operations, project management, or a closely related field; veterinary or healthcare experience is a plus.
- Experience training, coaching, or enabling client-facing teams, with the ability to explain complex concepts clearly and practically.
- Proven ability to coordinate projects involving multiple stakeholders, manage dependencies, and keep implementations on schedule.
- Exceptional organizational and time-management skills, with a consistent track record of meeting deadlines in fast-moving environments.
- Strong written and verbal communication skills, with confidence working with both internal teams and customer-facing hospital staff.
- Familiarity with veterinary practice workflows, healthcare systems, or comparable operational environments is advantageous.
- Startup experience is preferred, particularly the ability to work effectively in evolving environments, build processes, identify gaps, and proactively suggest improvements.
- Familiarity with CRM database workflows and related operational processes.
- Strong ownership mentality, attention to detail, problem-solving ability, and comfort managing multiple priorities simultaneously.
- A collaborative and proactive approach, with the ability to build trust across technical, operational, and customer-facing teams.
Responsibilities
- Lead new hospital implementations from kickoff through go-live, owning project timelines, deliverables, milestones, and overall launch coordination.
- Co-lead onboarding projects alongside Hospital Success Managers to provide practices with a seamless and well-organized implementation experience.
- Deliver training and enablement sessions for veterinary hospital teams, helping staff understand care-plan workflows and confidently incorporate them into their daily practice.
- Coordinate implementation logistics, including scheduling, resource allocation, communications, readiness checkpoints, and stakeholder alignment.
- Work with internal teams, vendors, and hospital staff to ensure dependencies are addressed and no critical launch requirements are overlooked.
- Conduct technical and operational readiness reviews, validating integrations, configurations, and systems before launch.
- Coordinate with Engineering, Support, and clients to resolve outstanding technical or operational requirements and document all necessary sign-offs.
- Support a smooth transition from implementation into ongoing customer support and success after launch.
- Capture post-launch feedback and insights and share them with Product, Engineering, and Hospital Success teams to continuously improve implementation processes.
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