Customer Account Manager, Growth (French Speaking)
New
J
JobgetherSaaS, Telecommunications
Fully remote position within Canada.Full-TimeMiddle
SalaryBase salary of $75,000–$90,000 CAD.
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Job Details
- Languages
- French, Québécois
- Experience
- 2–5 years
- Required Skills
- Artificial IntelligenceMicrosoft ExcelSaaSPowerPointAccount Management
Requirements
- 2–5 years of experience in SaaS account management, implementation, or technical customer success.
- Fluency in French or Québécois.
- Knowledge of accounting and billing fundamentals.
- Strong experience with hosted telephony, VoIP, and SIP.
- Confidence working with stakeholders at multiple organizational levels.
- Experience creating customer-facing PowerPoint presentations and Excel reports.
- Strong technical aptitude and ability to learn new software.
- Interest in identifying practical ways to incorporate AI into daily work.
- Strong time management, analytical, and problem-solving skills.
- Post-secondary education preferred.
Responsibilities
- Deliver consistent, responsive, and high-quality account management and customer service.
- Manage relationships across a portfolio of key enterprise customers.
- Conduct billing analysis, auditing, and resolution of account-related issues.
- Manage contract renewal opportunities and identify actions to strengthen retention and reduce churn.
- Guide customers in the effective use of communication and technology solutions.
- Resolve escalated customer concerns via the Freshdesk ticketing system.
- Support collections activities while maintaining positive customer relationships.
- Identify opportunities to introduce additional products and services to address customer needs.
- Apply AI tools to improve productivity and account management activities.
- Collaborate with Implementation, Support, Sales, and Engineering teams to deliver projects and leverage account opportunities.
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