Customer Account Manager, Growth (French Speaking)
New
O
OomaTelecommunications
Remote, CanadaFull-TimeMiddle
Salary$75,000 — $90,000 CAD
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in French or Québecois
- Experience
- 2-5 years
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- 2-5 years of SaaS account management, implementation, or technical customer success experience.
- Proven success in growing existing accounts and relationships.
- Fluent in French or Québecois.
- Knowledge of accounting and billing fundamentals.
- Knowledge of and experience with Hosted Telephony (VOIP/SIP).
- Proficiency in gathering data to create customer-facing PowerPoint presentations and Excel reports.
- Strong aptitude for technology with the ability to learn new software.
- Excellent time management, organizational, problem-solving, and analytical skills.
- Strong verbal and written communication skills with the ability to translate technical concepts.
- Post-secondary education preferred.
Responsibilities
- Serve as the customer-facing voice for Ooma Enterprise to provide consistent, prompt, and high-quality support.
- Proactively build relationships with top 50 customer base.
- Perform billing analysis and auditing for enterprise clients.
- Manage ongoing contract renewal opportunities.
- Increase account retention and reduce churn.
- Guide existing customers in effectively using Ooma Enterprise products.
- Handle escalated customer service concerns via Freshdesk ticketing system.
- Assist customers with billing corrections and collections for delinquent accounts.
- Liaise with internal teams to ensure timely project completion and identify upsell opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
