Customer Success Manager
New
T
Tava HealthHealth Tech
For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington.Full-TimeMiddle
SalaryCompetitive salary and stock options
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessAccount Management
Requirements
- 3+ years of experience in customer success, account management, or consulting
- Expertise managing senior stakeholder relationships
- Strong analytical skills and ability to drive outcomes using data
- Excellent interpersonal, written, and verbal communication skills
- Executive presence and confidence in presenting to leadership teams
- Organized, adaptable, and outcome-oriented
- Collaborative mindset with a bias toward action
- Customer-first approach with empathy and curiosity
- Thrives in a fast-paced, evolving startup environment
Responsibilities
- Serve as the primary point of contact and trusted advisor for customers in your book of business
- Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
- Own the post-sale lifecycle, delivering tailored experiences that support client goals
- Lead smooth onboarding and implementation for new customers
- Develop and execute success plans that align to customer objectives
- Facilitate business reviews, data reporting, and strategic planning sessions
- Lead renewal strategy and expansion conversations
- Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences
View Full Description & ApplyYou'll be redirected to the employer's site
