Account Manager | Mid-Market
New
F
FlashpointThreat Intelligence
Remote in the United StatesFull-TimeMiddle
Salary$83,300-$90,000 base plus 50/50 commission split
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Job Details
- Required Skills
- CybersecurityCustomer SuccessAccount ManagementCRM
Requirements
- Proven track record of success in Account Management, customer success, or consultative sales within the B2B SaaS industry.
- Experience in cybersecurity or threat intelligence is preferred.
- Expertise in managing complex customer relationships.
- Ability to secure multi-year renewal and expansion agreements.
- Experience negotiating software and services contracts with procurement teams.
- Capability to collaborate effectively with technical and non-technical stakeholders across all organizational levels.
- Strong proficiency with CRM capabilities and account management tools to monitor customer health.
- Proven ability to drive growth through identifying and qualifying new use cases.
Responsibilities
- Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team.
- Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts.
- Identify and qualify new use cases, services, and Flashpoint products to expand the footprint and value delivered within the account.
- Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction.
- Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment.
- Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client.
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