Senior Project Manager - Customer Experience (CX) Technology
New
O
OmiliaConversational AI
United States. Canada. GreeceFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementAgileSCRUM
Requirements
- 8+ years of customer-facing Project Management experience delivering complex, enterprise or mid-market IT/software projects.
- Demonstrated ownership of projects rather than task execution.
- Working knowledge of Conversational AI / Agentic CX space, including Conversational Voice technology such as IVR modernization, voice agents, or voice biometrics.
- Deep understanding of enterprise CX technology, contact centre operations, and the CCaaS/CPaaS vendor landscape.
- Strong analytical and structured problem-solving ability to diagnose root causes across technical and organizational issues.
- Excellent communication and presentation skills with experience managing senior client stakeholders.
- Proven ability to coordinate effectively across cross-functional and cross-departmental teams.
- Expertise in Project Management methodologies and tools such as PMP/PRINCE2, Agile, or Scrum.
- Bachelor's degree in Computer Science, IT, Business, or a related field.
- Ability to work in a fast-moving, dynamic environment managing multiple concurrent engagements.
- Detail-oriented and results-driven with strategic mindset.
Responsibilities
- Own the full lifecycle of enterprise and mid-market implementations end-to-end from scoping and planning through go-live and closure.
- Serve as the primary point of contact for enterprise and mid-market clients to support renewal and expansion.
- Act as the connective tissue between internal teams and client stakeholders to resolve blockers.
- Identify risks early and drive mitigation plans proactively across all engagements.
- Manage project teams effectively, keeping delivery teams aligned to project goals.
- Define project scope and objectives, validate technical feasibility, and maintain a detailed project plan.
- Track technical progress at task level and identify slippage early.
- Support the requirements and design process by translating needs into implementable specifications.
- Prepare and present status reports and metrics to leadership and client stakeholders.
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