Senior Customer Experience Manager (East)

JobgetherCloud Security

Opportunity to work remotely from the Eastern United States.Full-TimeSenior

SalaryBase salary of $110,000–$151,000 USD.

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Job Details

Experience: 6+ years of experience
Required Skills: Project ManagementStakeholder managementCustomer SuccessSaaSAccount Management

6+ years of experience in Customer Success Management, Account Executive roles, or another strategic customer-facing position.
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all organizational levels.
Demonstrated ability to quickly learn complex technology offerings, solutions, and pricing models.
Experience managing strategic enterprise customers and navigating complex, high-value engagements.
Entrepreneurial mindset with strong problem-solving skills and the ability to develop practical solutions to challenging customer situations.
Strong project management experience, particularly with large-scale technology or cloud transformation initiatives.
Ability to communicate effectively with technical teams, business stakeholders, senior executives, and security leadership.
Strong strategic thinking and ability to connect technology adoption with business outcomes.
Ability to work collaboratively across Sales, Support, Customer Success, Product, Engineering, and customer organizations.
Customer-focused mindset with strong ownership, influence, organization, and follow-through.
Proven experience working with Fortune 100 customers and cloud-based technologies is preferred.
Deep understanding of Security SaaS offerings, cloud security concepts, and related pricing models is preferred.

Own strategic customer projects and initiatives focused on cloud security, collaborating with Sales, Support, Customer Success, Product, Engineering, and customer teams.
Influence key stakeholders throughout the project lifecycle by establishing clear communication, alignment, and accountability.
Develop a deep understanding of each customer's business objectives, organizational culture, processes, and cloud security requirements.
Build and maintain strong relationships across customer organizations, from technical practitioners to senior executives and CISOs.
Act as a trusted advisor by demonstrating platform value and guiding customers toward the right secure solutions at the right time.
Ensure technical guidance, documentation, support resources, and product recommendations are understood and effectively implemented by customers.
Advocate internally for customer needs while coordinating the appropriate resources to resolve challenges and deliver successful outcomes.
Use project management expertise to guide customers through post-onboarding adoption and increasingly mature cloud security practices.
Develop creative solutions to complex customer security challenges, introducing new ideas, tools, and processes while navigating organizational and political barriers.

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