Patient Engagement Manager
New
A
Atlas Oncology PartnersOncology Healthcare
United States, Remote, 8am-5pm CSTFull-TimeManager
Salary75,000 - 100,000 USD per year
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Job Details
- Languages
- Bilingual Spanish preferred
- Experience
- 3-5 years
- Required Skills
- Data AnalysisCRM
Requirements
- 3-5 years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
- Prior experience as a team lead, supervisor, or senior/mentor-level individual contributor.
- Experience in a centralized contact center environment with high-volume outbound communication.
- Bachelor's degree in Healthcare Administration, Sales, or a relevant field.
- Ability to carry a personal call volume and enrollment target.
- Strong aptitude for documentation and prior experience with CRM platforms.
- Proficiency in reading and acting on performance reports and dashboards.
- Excellent trust-building, communication, and customer service skills.
- Highly organized and capable of prioritizing tasks independently in a startup environment.
- Bilingual Spanish language skills preferred.
Responsibilities
- Utilize telephonic outreach to contact patients and caregivers to explain services and support enrollment.
- Manage a personal outreach panel and meet individual monthly enrollment targets.
- Supervise, coach, and support the Patient Engagement team to achieve collective performance goals.
- Develop and maintain outreach scripts, call workflows, SOPs, and training materials.
- Conduct regular call reviews and one-on-ones to build skills in trust-building and objection-handling.
- Coordinate with Operations, Clinical, and site leadership to align outreach with clinic capacity.
- Serve as the escalation point for complex or sensitive patient conversations.
- Monitor performance dashboards to track engagement metrics and address operational barriers.
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