Manager, Outreach and Engagement
P
Pomelo CareHealthcare
United States, Monday - Friday, 8:30am - 5:00pm CSTFull-TimeManager
Salary$90,000-$115,000
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Job Details
- Languages
- Spanish (preferred)
- Required Skills
- Data AnalysisCRM
Requirements
- Bachelor's degree in healthcare management, public health, or a related field.
- Proven experience in healthcare management, specifically in outbound calling and proactive outreach.
- Demonstrated leadership abilities, with experience in managing and motivating teams.
- Strong knowledge of Medicaid policies, procedures, and value-based care.
- Proficient in data analysis and reporting, using metrics to drive performance improvements.
- Familiarity with healthcare software systems and customer relationship management (CRM) tools.
- Experience working in a fast-paced and dynamic startup environment.
- Exceptional organizational and documentation skills.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
Responsibilities
- Lead and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs.
- Facilitate onboarding and training of new specialists.
- Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC.
- Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions.
- Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations.
- Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling.
- Execute on regular performance evaluations of outreach specialist calls and documentation.
- Create and maintain team schedules to ensure adequate coverage.
- Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities.
- Foster a supportive and inclusive team environment, encouraging professional growth and development.
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