Manager, Technical Accounts (Enterprise)

New

SocketDeveloper Security Tools

Location: United States; Secondary Locations: CanadaFull-TimeManager

Salary not disclosed

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Job Details

Experience: 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related); 6+ years total in pre or post-sales roles
Required Skills: Customer SuccessHubSpotZendeskGitHub

4+ years directly managing post-sales teams (TAM, Solution Engineering, or related).
6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS.
Demonstrated experience owning GRR, NRR, or adoption targets.
Background in security, developer tools, or an adjacent technical product with understanding of SDLC.
Experience acting as an escalation owner on at-risk enterprise accounts.
Proven ability to build, operationalize, or improve post-sales systems (segmentation, playbooks, health scoring, QBR frameworks).
Ability to step in as an individual contributor to support team needs or cover gaps.
Executive presence with CISOs and VPs of Engineering.
Willingness to travel for customer and company meetings as needed.
Demonstrated success in scaling relationships with large-scale enterprise customers.

Lead, coach, and grow a team of Enterprise TAMs, hiring ahead of need as the company scales.
Own adoption, customer health, and gross retention outcomes across the customer base.
Influence and mature the post-sales operating system, including segmentation, health scoring, and lifecycle playbooks.
Act as the senior escalation point for at-risk accounts, developing and executing save plans.
Set performance benchmarks and drive career growth for the team.
Improve team efficiency through automation, playbooks, and one-to-many programs.
Provide technical field intelligence to Product and Engineering teams.
Report retention, adoption, and team health metrics to leadership.

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