Manager, Technical Accounts (Commercial)
New
S
SocketB2B SaaS / Security
United States; CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years directly managing post-sales teams; 6+ years total in pre or post-sales roles
- Required Skills
- GrafanaHubSpotZendeskGitHub
Requirements
- 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related).
- 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS.
- Proven experience owning GRR, NRR, or adoption targets.
- Background in security, developer tools, or adjacent technical products.
- Familiarity with SDLC and operational workflows of developer and security teams.
- Experience acting as the escalation owner on at-risk commercial accounts.
- Demonstrated ability to build, operationalize, or improve post-sales systems (e.g., segmentation, health scoring).
- Executive presence with CISOs and VPs of Engineering.
- Willingness to travel for customer and company meetings as needed.
Responsibilities
- Lead, coach, and grow a team of Commercial TAMs and hire to scale.
- Own adoption, customer health, and gross retention outcomes for the customer base.
- Influence and mature the post-sales operating system, including health scoring and lifecycle playbooks.
- Serve as the senior escalation point for at-risk accounts, developing and executing save plans.
- Set and hold high standards for team performance and career growth.
- Improve team efficiency through automation, playbooks, and one-to-many programs.
- Feed technical field intelligence back to Product and Engineering roadmap teams.
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