Enterprise Account Manager
New
Z
ZipliensLegal Tech
Louisville, Kentucky, United StatesFull-TimeSenior
Salary$85,000 to $115,000 annually, plus incentive compensation tied to retention and expansion targets.
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceNegotiationCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 5+ years of experience in enterprise account management, strategic customer success, or customer relationship management.
- Preferably experienced within legal tech, SaaS, or professional/financial services serving law firms.
- Bachelor's degree required; JD or paralegal background is a plus.
- Demonstrated experience managing high-value customer relationships and executive-level stakeholders.
- Advanced CRM proficiency (Salesforce, HubSpot).
- Comfort working with financial and lien data to assess account risk.
- Proven track record of account retention and revenue expansion in a target- or quota-carrying role.
- Strong negotiation, strategic thinking, and problem-solving skills.
- Ability to travel 20-30% to top-tier accounts and firm offices.
- Excellent executive presence and written and verbal communication skills.
Responsibilities
- Serve as the senior, strategic point of contact for a portfolio of high-value, high-complexity accounts.
- Develop and maintain account plans and lead regular business reviews.
- Own renewal, retention, and expansion outcomes for assigned accounts.
- Monitor lien density and fee-agreement alignment to mitigate profitability risk.
- Partner with the Lien Resolution team on high-stakes case escalations.
- Generate executive-level reporting and account health dashboards.
- Oversee onboarding for new enterprise accounts and coordinate custom implementation plans.
- Represent the company at industry events and conferences.
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